We love our product and know you will too, we want you to have as much fun as we do riding them. We guarantee most of our board models with a lifetime guarantee against manufacturer defects with a policy of repair or replacement. For all purchases made at other retailers please see their specific return policy.
- Defective workmanship.
- Defective materials.
- Defective components.
We also offer a Buy it, Try it, Return it within 30 days if you are not stoked, no questions asked - *this excludes custom orders or samples sales and orders from retailer other than slyde
Our guarantee does not cover normal wear and tear or product damage caused by misuse, negligence, or accident. This includes but is not limited to damage caused by:
- Extreme wear.
- Abuse of product.
- Disregard for the product care instructions
- Third-party alterations made to product.
- Feeding it to your dog.
- Mishandling by airlines or third-party shipping companies.
Slyde Handboard Replacement Program
If you break your board for any reason outside of the lifetime guarantee conditions, at anytime, we will give you a 25% discount on a brand spank'n new one just for being a loyal Slyder. So go ahead drop it on the concrete, throw it at your brother's head, we have your back on a replacement. keep in mind the board you have may be outta stock so you may have to wait or choose another style.
We guarantee for a lifetime this does not include returning it 10 months later because you don't like it anymore. We are a small family run business and we are not a Costco please choose your board carefully and enjoy it for a lifetime. We do not cover damage from abuse and severe impacts (such as dropping your handboard on cement). Your board MAY NOT SURVIVE A SEVERE IMPACT FROM DROPPING THE HANDBOARD. Our handboards are designed to shred, not to be used as a Frisbee. CUSTOM ORDERS We cannot refund custom orders unless due to a manufacturers defect.
Product and boards included in our lifetime guarantee
All our high-end board are included in the lifetime guarantee
Products covered under the 12 month limited 1-year Guarantee
The Grom soft top fun board is only covered for 12 months from the day of purchase
HOW DO I KNOW IF MY DAMAGED PRODUCT IS COVERED?
Slyde guarantees workmanship and materials including but not limited to board seams, screw inserts, Velcro, straps, and buttons for a product’s lifetime. All damaged products are subject to evaluation by Slyde customer service. If the damage is deemed to be covered by our guarantee, but determined to be irreparable, we may replace the product or send a gift card for the most recent price of the product. Slyde will only cover the return shipping and only for domestic shipping for the product repair/replacement process.
WHAT DOES “LIFETIME GUARANTEE” MEAN?
“Lifetime” is the time at which, under normal use, the product can no longer serve the purpose for which it was created. We will continue to repair your board for as long as it can float.
WHAT DOES NORMAL WEAR AND TEAR” OR “NORMAL USE” MEAN?
After lots of time outside, the colors may turn lighter. You might have some wax residue there may be blemishes and scratches. Rock cuts, dings all superficial damage. These are examples of normal wear and tear; not defective workmanship or materials. If they describe your Slyde product, we are stoked for you! You have used your board for what it is meant. Your Slyde handboard looks best used not stuck in the garage making it uniquely yours and reflecting time well spent.
WHAT IF I HAVE A DAMAGED SLYDE ITEM OR BOARD THAT I PURCHASED FROM ONE OF YOUR AUTHORIZED RETAILERS?
Our guarantee applies to all SLYDE items purchased from authorized retailers. Please note that every item is subject to proof of purchase at an authorized dealer and an evaluation by Slyde customer service.
HOW LONG DO REPAIRS or replacements take?
Most repairs will take up to 10 business days after the shipment is received at our factory. This timeframe may vary depending on the complexity of the repair. Our customer service team will be in contact within 24 hours of receiving the shipment to acknowledge receipt of the item and advise on repair time.
We cannot guarantee that colors styles on the website are fully equivalent to the items´ actual colors. This depends partly on the color settings of your computer and monitor.